Highsail brings the right information to the field for Verfaillie Bauwens

Verfaillie Bauwens has been helping customers install, maintain and repair electrical equipment for decades. Today, a team of around 25 technicians is on the road every day, working across everything from household appliances and audio systems to larger professional installations.

But as the service operation grew, so did the amount of information surrounding every intervention.

Technicians needed to document their work, look up technical information across different manufacturer platforms and understand what had happened during previous visits — often while standing right in front of the customer.

That is where Highsail comes in.

Less admin, more time in the field

With Highsail, technicians can capture an intervention simply by speaking.

Instead of typing into forms after the job, their notes are automatically turned into structured service information, ready for the back office and connected to the existing Odoo environment.

Photos, findings, work performed and follow-up actions can all be captured as part of the same flow.

The result is simple: less time spent documenting the work, without losing the information the business needs afterwards.

The right knowledge, right when it's needed

Reporting was only part of the challenge.

Technical knowledge was spread across manuals, manufacturer portals and previous service interventions. Finding the right fault code or troubleshooting information could mean jumping between different systems while on site.

Highsail brings that information into one place.

Technicians can search technical documentation directly from the field and get relevant manuals, fault codes and troubleshooting information without having to know exactly where that information is stored.

Highsail also brings service history into the picture. Before or during an intervention, technicians can quickly understand what happened on previous visits and identify recurring issues.

It means every technician can start a job with more context — not just the information they happen to remember or manage to find.

Building a smarter field service operation

For Verfaillie Bauwens, Highsail is becoming the layer between the technician, the company's technical knowledge and the systems running in the background.

The goal isn't to change how technicians do their craft.

It's to remove the searching, typing and administrative work around it, while making the knowledge already available inside the organisation much easier to use.

The craftsmanship stays yours. We handle the reporting.