Jul 16, 2025
At Highsail, we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website, services, and related tools.
By accessing or using Highsail, you acknowledge that you have read and understood this policy and consent to the practices described, in accordance with the General Data Protection Regulation (GDPR) and other applicable European data protection laws.
1. Who We Are
Highsail BV is registered with the Crossroads Bank for Enterprises (Kruispuntbank van Ondernemingen) under number 1017.818.525.
Registered address: Brusselsesteenweg 6, 9050 Ghent, Belgium
Contact: privacy@highsail.com
2. How We Use Your Data
Highsail may use personal data collected when:
The processing is necessary for the performance of an Agreement or to take pre-contractual measures at the user's request.
The processing is necessary to comply with a legal obligation
The processing is necessary for the pursuit of a legitimate interest. In that case, Highsail will make a thorough balancing between its legitimate interest and respecting your privacy.
The user consented to this. By commissioning our systems, the Customerconfirms that all affected parties were informed by the Customer and gave their consent to the registration of their affected data through our systems. This consent may be withdrawn at any time. Withdrawal applies only to the period following the withdrawal and therefore does not affect the lawfulness of the processing that took place up to the time of the withdrawal.
3. Legal Basis for Processing
We process your data based on one or more of the following legal grounds:
Your consent (e.g., for marketing communications)
Contractual necessity (e.g., to provide services you’ve signed up for)
Our legitimate interests (e.g., improving functionality or detecting misuse)
Legal obligations (e.g., tax or compliance requirements)
4. Data Sharing & Transfers
We do not sell your personal data. Highsail may share personal data with processors who provide services on behalf of Highsail.
Highsail and its subsidiaries or parent companies, if any (list available upon request at privacy@highsail.com).
External processors, including but not limited to public entities, IT service providers, auditors, marketing and communication agencies, and lawyers, may be used by Highsail. These processors are only authorized to process personal data for the specific tasks assigned to them and are bound by all relevant legislation regarding data protection.
If a processor outside the European Economic Area is utilized, the same level of protection as in Belgium will be ensured, and cooperation will only take place with a party that meets the conditions for international data protection as defined in the General Data Protection Regulation (GDPR).
5. Data Retention
Data is not kept longer than necessary on servers at established cloud and hosting service providers that comply with General Data Protection Regulation (GDPR) legislation in terms of security and privacy protection.
Highsail keeps only data necessary to provide optimal service. Upon or after termination of the contract, any interested party may request the deletion of all applicable data without obligation.
If the Customer uses its own servers, whether or not placed in cooperation with Highsail, Highsail cannot be held responsible for the correct management of these servers and this is done entirely on the responsibility of the Customer.
6. Data Security
We use industry-standard security measures to protect your data, including:
Encrypted transmission (TLS/SSL)
Access controls and authentication
Secure data storage and backups
7. Cookies & Tracking
Our website uses cookies and similar technologies to:
Improve website functionality and user experience
Analyze usage metrics
Enable personalization (if applicable)
You can control or disable cookies via your browser settings.
8. Your Rights
As a user, you can exercise the following rights
Right to access: a user has the right to access his/her personal data processed by Highsail and obtain additional information regarding this.
Right to restrict the processing of personal data: in certain cases, the user may request to restrict the processing of his/her personal data.
Right to transferability of personal data: in certain cases, the user has the right to have the personal data provided by him/her transferred to another controller provided that this is technically possible.
A user may exercise the above rights by sending an application with a copy of the recto side of the identity card to privacy@highsail.com. If, as a user, you believe that the processing of your personal data violates the General Data Protection Regulation (GDPR), you may contact the Data Protection Authority, by mail at the following address: Press Street 35 at 1000 Brussels, by e-mail at commission@privacycommission.be or by telephone at +32 2 274 48 00.
9. Third-Party Links
Our platform may contain links to third-party websites or services. We are not responsible for their content or privacy practices and encourage you to review their policies before sharing information.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available at highsail.com/legal/privacy with the effective date clearly stated. Continued use of our services constitutes acceptance of any updates.
